We set the bar for high volume valet and transportation services for hotels, casinos and resort venues. Because a customer's experience begins and ends with the valet, we extend your hospitality while providing all-inclusive transportation services that start at your grand opening event and carry forward into daily operations. Harrah's, Showboat, Trump, Mohegan Sun, Foxwoods, Mardi Gras Hollywood, and the Seminole Hard Rock Casinos have benefited from their relationship with the Seminole Exchange executive team. The result is unparalleled customer service, managed with cutting edge methods, paired with a wide array of cost savings for all clients.

Valet Parking
Seminole Exchange's executive team continues to define the gold standard in grand openings and management of high volume valet / transportation venues. In addition to designing and optimizing the physical space of a parking location, we have significantly contributed to the development and implementation of software applications that capture vehicular and employee data at numerous touch points across the lifecycle of a checked vehicle. The result is a powerful dataset capable of tracking each action in a valet record. The Automated Valet Parking Management system can be used to run reports, real-time queries on current parking conditions and other important facets of the business. Detailed results can identify anything from employees that require attention, to locating unclaimed cars at your facility. Report results can then be focused into employee retraining programs, further extending hospitality to customers. These are only a few examples of how the Seminole Exchange Advantage delivers peace of mind to busy hotel and casino managers.

We currently valet park over one million vehicles annually, and maintain a Five Diamond Service Rating (AAA) at all locations operating under Seminole Exchange. Averaging a powerful 98% approval rating on the Richey Reports, a secret shopper service, we extend hospitality by striving for perfection at each customer/employee touch point.

Parking Facility Design & Development
Experts in designing both parking garages and the traffic flow processes, Seminole Exchange executives have advanced parking industry technological breakthroughs in the parking industry for decades. Our team has the experience to design, implement, and manage vehicular and pedestrian traffic patterns across a wide array of hotel and casino facilities. For example, we have managed almost 14,000 individual parking spaces at one singular location. This undertaking was comprised of valet, garage, surface, shuttle bus, and employee parking - all of these ventures have been seamlessly managed under the Seminole Exchange suite of products and services. Additionally, we can develop auxiliary access and egress points for peak traffic periods that ensure the orderly flow of traffic - thereby extending hospitality 24 hours a day, 365 days a year.

Traffic Management
The Seminole Exchange Team has designed, implemented and managed traffic control systems that redefine how on-site managers interact with a facility. We can develop a strategic master plan that accounts for various traffic contingencies, and always affords high volume access and egress for pedestrian and vehicular interests.

Limousine Operation
Leveraging a customized computer dispatching system, Seminole Exchange possesses the tools to keep limos on time and on task. With experience in delivering more than 27,000 patrons to or from their destination annually, we're confident in our ability to develop, implement and manage a limousine solution of any size.

Fleet Operation
Seminole Exchange has "written the book" on fleet maintenance and operations. Our knowledge of fleet operations is diverse as our client's needs. Shuttle buses, limousines, trams, and company vehicles are our talent. All modes of transportation receive robust, maintenance scheduled at regular intervals ensuring that the important task of transporting patrons is handled smoothly and professionally.

Shuttle Bus Operation
At Seminole Exchange, we pride ourselves in our ability to adapt to client requirements. When a shuttle bus need arises, we have the skills to develop, execute and deliver, on time and on budget. Previously, we've managed regular shuttle bus schedules for employees and guests during peak demands, effectively running 20 buses on 15 different routes.

Insurance
Another great benefit to working with us is that our entire group is fully self-insured, maintaining both garage keeper's and general liability insurance. Worker's compensation policies are also held by Seminole Exchange.

Unlike other outsourced parking groups, we hold that extending hospitality should encompass both the customer and the client. With tight digital surveillance connected to a database of vehicular information, claims are easily investigated, and quickly resolved.

Additionally, we retain a team of internal risk management personnel that assure prompt guest service. The financial burden of insurance that was once a recurring expenditure for in-house valet operations is covered by Seminole Exchange, freeing up yet more client capital - and further increasing the value of the Seminole Exchange advantage.

Human Resources
Recruiting and retaining capable, talented staff is a skill that we have perfected. Internally hiring, managing payroll, taxes, and benefit packages to employees, Seminole Exchange affords a care-free feeling for its clients - they know that every aspect required of a successful parking facility is covered. We further implement a proprietary blend of procedures for the hiring of all employees that includes formal background checks, motor vehicle reports on candidates, in addition to other measures. This approach presents several advantages to clients that ensure hospitality will be extended to customers. State of the art safety provisions like biometric employee identification systems ensure that the workforce is fully recognized every time they arrive at work.

Another Seminole Exchange advantage resides in the "dual-conditions" under which employees are trained. Internally, our employees are required to operate within the strictest of performance standards. Additionally, we include house standard operating procedures and protocols into all employee training. The result is a customized mix of practices and codes of conduct that tie neatly into those that house employees are required to follow. As much as Seminole Exchange employees wear the logo and uniform of the client, they are operating under an identical set of house ethics and guidelines.